Frequently Asked Questions

Once your order has been dispatched, you’ll receive a shipping confirmation email. Please note that tracking is not always available for all delivery services. If you have any concerns about your delivery, contact our customer support team and we’ll be happy to help.

We aim to process orders quickly, so changes or cancellations are not always possible. If you need to amend your order, please contact us as soon as possible and we’ll do our best to assist before your order is processed.

Contact us immediately. If your order has not yet been dispatched, we may be able to update the address. Once an order has been shipped, we cannot guarantee changes.

Please check your junk or spam folder first. If you still can’t find it, contact us and we can resend your confirmation.

No, we do not offer exchanges. If you need a different size or item, please return your order for a refund and place a new order separately.

Returns are accepted within 21 days of delivery. Items must be unused and in original condition. Full return instructions can be found on our Returns page.

We’re sorry about that. Please contact our support team with your order number and clear photos of the issue. Once reviewed, we’ll arrange a replacement or appropriate resolution.

Please contact us within 48 hours of delivery with photos of the damage so we can investigate and resolve the issue as quickly as possible.

Please review our Size Guide to help you choose the best fit. If you are between sizes, we generally recommend sizing up.

Many HYVO leotards are suitable for training and competition. Approval depends on federation and competition regulations, so we recommend checking your governing body’s rules before competing.

Some styles are restocked, while others are limited runs. Where restocks are planned, you can sign up for back-in-stock notifications on the product page.

Yes. HYVO works with clubs and teams to create custom designs. Please visit the Teamwear section of our website to get in touch.

We use trusted delivery partners depending on destination and order type. Shipping options and costs are shown at checkout.

No, next-day delivery is not currently available.

Yes, we ship internationally. Delivery times and costs vary by location and will be
shown at checkout.

For orders shipped outside the UK, customs duties or import taxes may apply depending on your country. These charges are the responsibility of the customer and are not included at checkout.

Delivery times across Europe vary by country and customs processing. Estimated delivery times are shown at checkout, but delays can occasionally occur during busy periods.

We accept Visa, Mastercard, PayPal, Apple Pay and other payment methods displayed at checkout.

Only one discount code can be used per order unless stated otherwise.

We run promotions at selected times throughout the year. Sign up to our newsletter or follow us on social media to stay informed.

No, you cancheckout as a guest. Creating an account makes it easier to manage your detailsand view order history.

You can contact us via the Contact page on our website. We aim to respond as quickly as possible during business hours.