Returns Policy

UK RETURNS

If you would like to return your product(s) for a refund then please follow the instructions below:

Please send your item(s) back to us at the address provided below. We strongly recommend returning your product(s) with a tracked postal service.

HYVO Ltd HQ
Unit 5 Chapman Way
Tunbridge Wells
Kent
TN2 3EF

Please include a completed returns slip with your parcel. If you no longer have the returns slip, a handwritten note will suffice. Please include the following information.

Return Information Required: 

  • Name on order
  • Order number
  • Email address
  • Reason for return

Return Conditions
HYVO will accept for refund only, provided they are:

  • Returned within 21 days of receiving your order
  • Unworn, unwashed, and unaltered
  • In original condition with tags still attached
  • Returned in original packaging

Once your return has been received and inspected, we will process your refund.

Please note that original postage costs are non-refundable, unless the return is due to a fault or an error on our part.

If you experience any issues or have questions, please contact us at sales@hyvo-sportswear.com 

UK EXCHANGES

We do not offer an exchange service. 

If you require a different size or style, we recommend returning the original item for a refund and placing a new order for the replacement item.

To avoid disappointment, we strongly recommend purchasing the replacement item as soon as possible, as stock may sell out while a return is being processed. This is the reason we no longer offer exchanges, as availability cannot be guaranteed by the time returns are received.

FAULTY OR INCORRECT ITEMS

If you have received an item that is faulty, damaged, or incorrect, please contact us at sales@hyvo-sportswear.com before returning the item.
Please include the following details in your email:

  • Name and order number
  • Description of the fault
  • Clear images showing the issue

Once our team receives this information, we will review the issue and advise on the next steps to resolve it.

INTERNATIONAL RETURNS

Please follow the instructions provided in the link below. This will guide you through the return process and ensure a smooth experience

https://tracking.controlport.co.uk/e9ab6870/1511/return/a8e6de

Once you have initiated the return as per the instructions, kindly send the items back to the following address. We highly recommend returning your product/s with a tracked postal service.

It's crucial to double-check the accuracy of the address to prevent any delivery issues.

BF Global Warehouse BV, Witveld, Witveldweg 40, 5951 AV Belfeld, The Netherland

HYVO SPORTSWEAR will accept, for refund, items that are in new condition, unworn, unaltered and free of damages by the customer.

  • Products must be returned within 21 days of receiving your order.
  • Products must be unworn and unwashed with tags still attached.
  • Products must be in their original packaging.

Should you encounter any difficulties or have further questions, don't hesitate to reach out to us at sales@hyvo-sportswear.com

INTERNATIONAL EXCHANGES

We are unable to facilitate exchanges from our third party warehouse. We kindly ask the product is returned for a refund and re-ordered. 

FAULTY ORDER

If you have received your order with any faults, errors or problems, we kindly ask you to email sales@hyvo-sportswear.com

Please provide the following:

  • Name and Order Number.
  • Description of The Fault.
  • Any images you can provide of the Fault.

Once our team receives your email they will be able to resolve the fault for you.